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Help Center
Union Portal Accounts

Shift bid accounts are created/updated immediately prior to shift bids. Bids open the 1st of every odd month (e.g. May, July, September...)

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  2. Union Help Desk

Union Help Desk

Welcome! You can raise a service desk request from the options provided.

Employer Issues
Facility Maintenance & Requests
Required fields are marked with an asterisk*
e.g. 6/Mar/26
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